Important Information for Parents and Carers.

We understand that embarking on a new therapy journey can feel like a big change, and that navigating the initial information can sometimes seem a bit overwhelming. Or maybe you have been with us for a little while and would like an update on policies and information.

At Sense Therapies, we want to make this process as easy as possible for you and your family. Our goal is to ensure your experience with Sense Therapies is calm, and that you feel completely supported every step of the way.

We are here to guide you and answer any questions you may have along the way.

Important Information

Please ensure you read through this information carefully before accepting your offer.
We have to kindly acknowledge by accepting your offer that you have read through and understand all information.


Individual Therapy Services, Cancellation Policy & Fees

At Sense Therapies, we want to make understanding our individual therapy services as clear and straightforward as possible. This section provides all the essential information about our processes and policies, covering:

  • Your Initial Onboarding Appointment

  • Payment Policies (for both NDIS and non-NDIS participants)

  • Cancellation & Rescheduling Guidelines

  • Reports & Letters of Support

  • Travel Charges (if applicable)

  • Assessment Procedures

  • Possible Funding Options

Our aim is to centralise all this information to make your journey with us as smooth and easy as possible.


Groups: Programs of Support & Cancellations Policy

To ensure you have all the necessary details regarding our group programs, this section outlines:

  • Programs of Support (P.O.S.)

  • Payment Policies (for both NDIS and non-NDIS participants)

  • Specific Program Information:

    • Sense Team Sports

    • Term Groups

    • Sense Holiday Camps

  • Cancellation & Withdrawal Policies

We aim to provide you with complete transparency and support as your child engages with our diverse and enriching group opportunities.


Contact

We're always here to help! If you have any questions about our services, wish to discuss your child's needs, or are ready to begin your journey with Sense Therapies, please don't hesitate to get in touch.

Sense Therapies hello@sensetherapies.au

Groups groups@sensetherapies.au

We look forward to connecting with you and supporting your family.

Frequently Asked Questions (FAQs)

We understand that you may have questions as you learn more about Sense Therapies and our services. This FAQs section is designed to provide clear and concise answers to the most common queries we receive. Please explore the questions, and if you can't find what you're looking for, or if you need more support, don't hesitate to reach out to us.

  • As per the NDIS guidelines, Sense Therapies requires two clear business days' notice for cancellations of scheduled therapy sessions. This means if you need to cancel an appointment, please notify us at least two full business days before your scheduled session time.

    For example:

    • For a Monday appointment, please cancel by COB on the Wednesday prior.

    • For a Wednesday appointment, please cancel by COB on the Friday prior.

    Cancellation Requirement:

    Monday: Cancel by COB on the Wednesday prior
    Tuesday: Cancel by COB on the Thursday prior
    Wednesday: Cancel by COB on the Friday prior
    Thursday: Cancel by COB on the Monday prior
    Friday: Cancel by COB on the Tuesday prior

    This policy allows us to offer the session to another family who may be waiting for therapy and ensures our therapists' time is utilised effectively. If less than two clear business days' notice is provided, the NDIS Price Guide is to charge for the session. We understand that unforeseen circumstances can arise, and we encourage you to discuss any specific concerns with our team.

  • An initial session at Sense Therapies, often referred to as your "Initial Onboarding Appointment," is the first formal meeting you'll have with our team when starting individual therapy services.

    This session is specifically for parents/carers only; your child does not attend. This allows you to provide sensitive information and discuss your child's needs openly and comprehensively.

    During this session, we typically focus on:

    • Gathering detailed information about your child's history, current needs, and your family's goals.

    • Allowing the therapist to gain a full understanding of your child's development and any challenges.

    • Discussing our therapy process, what you can expect, and answering any questions you may have.

    • Collaboratively setting initial therapy goals and outlining a potential plan for your child's journey with us.

    It's a crucial step to ensure we can provide the most tailored, effective, and supportive care for your child.

  • No, this is just a session for parents & carers.